This Privacy Policy applies to this TORRAS-branded India website and related shopping and customer support services (the “Services”). Products purchased through this website are imported, distributed and sold in India by Tiger Pug Commerce Private Limited ("Tiger Pug"). For purposes of this Policy, references to “we,” “us,” and “our” mean Tiger Pug where Tiger Pug determines the relevant processing of personal information. TORRAS, Amazon MCF, payment processors, customer-support providers and other service providers may process information in accordance with their respective roles, contractual arrangements and applicable law.

 This Policy explains how personal information is collected, used, disclosed, and retained in connection with the Services, including when you visit the website, place an order with Tiger Pug, or contact customer support.

 Please read this Policy carefully. Where consent is required for a particular use of your personal information, we will request it. Visiting the website does not, by itself, constitute consent to every use described in this Policy.

Personal Information We Collect or Process

Personal information means information that identifies you or can reasonably be linked to you. Depending on your interaction with the Services, we may process the following categories:

Contact and Delivery Information. Your name, phone number, billing address, shipping address, PIN code, and any other contact details you provide.

Order and Transaction Information. Products ordered, order numbers, amounts paid, payment status, transaction references, and cancellation, refund, and warranty records.

Payment Information. Information required to complete payments for purchases from Tiger Pug is processed through the applicable payment gateway provider in India. Tiger Pug processes transaction information needed to confirm payments, manage orders, and handle eligible refunds. Tiger Pug will not directly take your nor store your credit card, debit card or any other payment information at any time. Such information is transmitted directly from the customer to the Payment Gateway via the website.

Account Information. Where account features are available, information used to create and manage your account and preferences.

Customer Support Information. Information you submit through the Contact Us form, including your order details, issue description, photos, videos, and subsequent communications with our customer support team.

Device and Usage Information. Technical information associated with your use of the website, such as your IP address, browser type, device information, and website activity, depending on the technologies used.

Please do not submit passwords, payment security codes, or unrelated sensitive information through our customer support form.

Personal Information Sources

We may collect personal information:

1.Directly from you when you place an order, use available account features, or submit a support request.

2.Automatically through website technologies, including cookies and similar technologies where used.

3.From payment, fulfillment, delivery, customer support, and technology providers involved in providing the Services.

How We Use Your Personal Information？

Providing the Services. We use information to process transactions for which Tiger Pug is the seller, confirm payments, arrange fulfilment and delivery through appointed service providers, and handle applicable cancellation, refund, support and warranty requests.

Customer Support. We use information to verify orders, investigate issues, respond to inquiries, and coordinate after-sales assistance. Customer support may be provided through Tiger Pug’s appointed service provider. Where appropriate, information necessary to address a manufacturer/brand warranty matter may be shared with TORRAS subject to applicable law and contractual restrictions.

Website Operations and Improvement. We use relevant technical information to operate the website, maintain available features, understand service performance, and resolve technical problems.

Security and Fraud Prevention. We use relevant information to detect and investigate suspicious transactions, prevent misuse, and protect customers and the Services.
Communications. We use the contact information provided for communications necessary to manage orders, delivery issues, support requests, and privacy requests.

Marketing. If we offer optional promotional communications, we will obtain consent where required and provide a way to withdraw that consent or opt out. Consent to optional marketing is not a condition of purchasing a product.

Legal Obligations. We may process information to comply with applicable legal requirements, respond to lawful requests, maintain required records, resolve disputes, and enforce applicable terms.

Cookies and Similar Technologies

Where used, cookies and similar technologies support website functions such as maintaining a shopping session, remembering preferences, and protecting the Services.

Any optional analytics or advertising technologies will be subject to the notice and consent requirements applicable to their use.

You can manage cookies through your browser settings and any cookie controls available on the website. Disabling certain cookies may affect website functionality.

How We Disclose Personal Information？

We disclose relevant personal information, as reasonably necessary, to providers involved in delivering the Services on behalf of or in connection with Tiger Pug, including:

1.Amazon Multi-Channel Fulfillment and delivery providers, acting as fulfilment/logistics service providers, to store, fulfill and deliver orders sold by Tiger Pug.

2.Tiger Pug’s appointed customer support service provider, to handle inquiries, complaints, and after-sales requests.

3.TORRAS (Shenzhen Torras Technology Co., Ltd.), where reasonably necessary to facilitate an applicable manufacturer/brand warranty or technical product-support matter.

4.Our payment gateway provider in India, to process payments and eligible refunds.
5.Website and technology providers, to operate, maintain, and support the Services.
Information shared about a service is limited to what is reasonably needed for that service. Service providers acting on behalf of Tiger Pug are expected to handle personal information according to applicable contractual restrictions and legal requirements.

We may also disclose information when you request or authorize it, or where necessary to comply with applicable law, respond to valid legal process, or protect legal rights.

Payment Processing

Payments are processed through a payment gateway provider in India. The provider processes payment information necessary to complete your transaction and may carry out transaction verification and fraud prevention checks.

The payment provider’s privacy notice governs processing it performs independently. Please review the information presented during payment for details about the provider and its practices.

For questions about an order payment or refund, submit a request through Contact Us. Do not include payment passwords, PINs, one-time passwords, or card security codes.

Third-Party Websites and Links

The Services may contain links to third-party websites or services. Their privacy practices are governed by their own privacy notices.

Please review those notices before providing personal information. A link from our website does not mean that we control the third party’s data practices.

Children’s Data

The Services are intended for adults aged 18 or over. We do not knowingly collect personal information from children through the Services.

If you are a parent or guardian and believe that a child has submitted personal information, please contact us through Contact Us. We will investigate and take appropriate action, including deletion where required.

Security and Retention of Your Information

We take reasonable organizational and technical measures to protect personal information against unauthorized access, disclosure, alteration, misuse, and loss. Access should be limited to authorized persons who need the information to perform their responsibilities.

No electronic storage or transmission method can guarantee absolute security. Please avoid providing unnecessary sensitive information when submitting a request.
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including completing transactions, providing after-sales support, meeting applicable recordkeeping requirements, and resolving disputes.

Retention periods depend on the type of information, the purpose for which it was collected, and applicable legal requirements. Information that is no longer required is deleted or anonymized, subject to applicable retention obligations.

Your Rights and Choices

Subject to applicable law, you may request information about the personal information processed about you, correction of inaccurate or incomplete information, or deletion of information that is no longer required.

Where processing relies on consent, you may withdraw that consent. Withdrawal does not affect processing lawfully carried out before withdrawal. If information is necessary to provide a requested service, withdrawing consent may affect our ability to provide that service.

Certain information may need to be retained to meet legal obligations or address unresolved transactions or disputes.

To submit a request, click Contact Us, complete the form, and explain that your request concerns personal information or privacy.

We may request information reasonably necessary to verify your identity and locate the relevant records. We will explain any applicable limitation and respond within the timeframe required by applicable law.

You may also exercise any additional rights available under applicable Indian law as those rights become applicable.

Complaints

If you have a concern about the handling of your personal information or our response to a privacy request, please submit a complaint through Contact Us.

Our customer support team will route privacy complaints to the person responsible for handling them. Please describe your concern and include any relevant request or order reference.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to the Services, our data practices, or applicable requirements.

The revised Policy will be published on this website. Where required, we will provide additional notice or obtain consent before implementing relevant changes.

Contact

For questions about this Privacy Policy, requests concerning your personal information, or privacy complaints, click Contact Us and complete the support form.

Customer support may be provided through Tiger Pug’s appointed service provider. Privacy requests will be referred to by the person responsible for review and handling on behalf of Tiger Pug, as applicable.