Shipping Policy

Tiger Pug may charge for shipping on orders placed through this website within serviceable delivery areas in India. The shipping charges, if any, are mentioned in the checkout pages before payment.

Tiger Pug will arrange processing and shipment of orders using its appointed fulfilment and logistics service providers.

Products purchased through this website are sold by Tiger Pug and may be stored, fulfilled and dispatched from Amazon fulfilment centers in India using Amazon Multi-Channel Fulfillment (MCF). Amazon MCF acts as a third-party fulfilment/logistics service provider for these website orders and is not the seller merely by reason of providing fulfilment services.

Standard Processing Time

Once your order is confirmed, it is submitted to the appointed fulfilment service provider. Processing and dispatch times depend on stock availability and the fulfilment center’s operating schedule.

Order confirmation does not mean that your order has been dispatched.

Delivery times depend on the fulfilment and delivery service used for your order, including Amazon MCF where applicable, and may vary depending on your delivery PIN code, stock location, and service availability.

For an estimated delivery date for your order, please submit your order number through Contact Us.

Delivery estimates may be affected by public holidays, severe weather, transportation disruptions, or other unforeseen circumstances. If your order is delayed, please contact Tiger Pug through the customer support channel for assistance.

Tracking information may be made available once your order has been dispatched and the delivery carrier has updated its records. This is subject to availability of such information from the service providers.

Tracking Process

Use the tracking number and link provided for your shipment to check its progress. Tracking updates may take some time to appear after dispatch.

If you need help obtaining your tracking details, click Contact Us and submit your order number through our support form.

Tracking Issues?

If your tracking information is unavailable, has stopped updating, or shows a delivery issue, please submit a request through Contact Us. Tiger Pug or its appointed support provider will review the shipment status with the relevant fulfilment/delivery provider and assist you.

Tiger Pug currently ships orders placed through this website within India only, to addresses supported by its appointed fulfilment and delivery network, including Amazon MCF where applicable.

Delivery availability depends on your PIN code and the applicable delivery network. Please provide a complete and accurate shipping address, including your PIN code and contact number.

If you are unsure whether your address is supported, please contact customer support through Contact Us before placing your order.

Products sold through this website are imported into India by Tiger Pug and all import duties are paid by Tiger Pug before the sale of products. These products are dispatched to customers from fulfilment centers within India. Customers are not required to arrange import customs clearance or pay import duties upon delivery of these domestic shipments.